The client support that you will receive from your cloud web hosting supplier is really important, regardless if you have pre-sales questions and you are not a client yet, or you've got a technical problem with an active account. Timely and clear info about a question or a problem will save you lots of time and efforts, not mentioning that this can often be a proof that you're ordering from a genuine web hosting supplier not from some reseller. When you buy a hosting account through a company that doesn't own its servers and it can't access them directly, it's likely that you'll wait for a day or two in order to receive a response to any query, thus your web sites may remain offline for a long time. In contrast, a company which provides various ways of communication and has a support team that is available any time can assist you right away and help you minimize or completely avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Web Hosting
All of our Linux cloud web hosting packages
include 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our website hosting solutions before you make a purchase or you are an existing customer and you have any question or a problem, you'll be able to contact us any time, including weekends and holidays. We have multiple channels to get in touch with us - a couple of telephone lines around the world for your convenience plus live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more complex matters or any troubles that require more time to research and resolve. In contrast to many other website hosting service providers, our trouble tickets have a guaranteed max response time of just 1 hour, so regardless of what the problem is, it will be resolved timely and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated packages
that we supply include 24/7 customer and tech support, so no matter what issue you experience, you will be able to get in touch with us and we'll assist you right away. Our guaranteed reply time for every email or support ticket that you open through your Hepsia hosting Control Panel is only 1 hour; the actual reply time rarely exceeds 20 minutes. We also offer phone support with a couple of local numbers around the world and a live chat, which means that you can get in touch with us and receive more information about our solutions even if you don't have an account yet. We can help you with nearly any question or a difficulty you may have - payment methods, package features, email configuration, web hosting account settings, etc. If you employ our services, you won't ever have a scenario where you need to wait for a few days to get a problem solved like you may need to do with many other suppliers.
24/7 Customer Support in VPS Hosting
If you acquire a virtual private server
through us, you can use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have a couple of local phone numbers in the United States of America, the United Kingdom and Australia along with a live chat service. When you're a current customer and you need help with some technical issue which requires longer time to investigate or resolve, you are able to open a ticket through your billing account or you can send an email message and we will handle the issue and send you a reply within 1 hour. The response time is warranted 24/7, which includes holidays and weekends, yet for the vast majority of problems it takes a maximum of 30 mins to receive assistance. Our support service covers your VPS and all the pre-installed software it comes with, so in case you need help with third-party apps, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Web Hosting
All of the dedicated server
plans that we supply include 24/7 support through various methods of communication and with a 1-hour maximum reply time guarantee. In case you want to learn more about the plans or you have some billing or general questions, you will be able to phone one of the local numbers that we have globally or you could use our live chat support and talk with a live agent. For entirely tech issues that need the help of a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an email message, since these channels are more appropriate to monitor a specific issue. The answer time for them rarely exceeds 30 minutes, so you can forget all about waiting for a full day so as to receive support. Our support service is available for all of the server-related issues, including the pre-installed software. In the event that you'd like to receive support for third-party apps, you can consider adding the Managed Services upgrade that we provide with all packages.