A ticketing system is the most widely used communication medium that web hosting companies offer to their customers. It’s usually part of the billing account and is the most efficient way to fix a problem that requires a certain period of time to examine or that needs to be forwarded to an admin. In this way, all responses added by either party will be kept in the very same location in the event that somebody else wants to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which means that you will have to sign in and out of at least two accounts in order to execute some procedure or to contact the company’s client service team. In case you would like to administer a couple of domain names and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts at the same time. Besides, it can take a substantial period of time for the hosting provider to answer your ticket requests.
Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from us, you won’t ever need to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any support ticket while browsing through your website files or changing different account settings. The ticketing system is being monitored 24/7/365 by our support team members and the ticket response time is no more than 60 minutes, but it seldom takes more than 20 minutes to get support. In contrast with some other providers, we do not charge more for using the ticketing system, so you can contact us as often as you want and request info relating to any billing or technical issue. On top of that, you can see a variety of informative articles, which will help you tackle the most common predicaments yourself.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s far more convenient to manage everything in a single location, so we’ve incorporated a ticketing system into the in-house built Hepsia Control Panel, which is available with each semi-dedicated server package. This will permit you to handle the correspondence with our support team together with your semi-dedicated server account, which means that you won’t need to memorize additional log-in credentials for some other system. You will be able to send a new ticket or to track down the status of an old one with less than several mouse clicks whilst you are browsing the files hosted in your account. Moreover, you can look through older tickets using an intelligent search function or check applicable FAQ articles, which provide solutions to commonly met obstacles. The built-in trouble ticket system is strictly monitored 24-7-365 with the maximum ticket response time being just 60 minutes, so there will always be someone to help you.