A ticketing system is the most widely used communication medium that web hosting companies offer to their customers. It’s usually part of the billing account and is the most efficient way to fix a problem that requires a certain period of time to examine or that needs to be forwarded to an admin. In this way, all responses added by either party will be kept in the very same location in the event that somebody else wants to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which means that you will have to sign in and out of at least two accounts in order to execute some procedure or to contact the company’s client service team. In case you would like to administer a couple of domain names and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts at the same time. Besides, it can take a substantial period of time for the hosting provider to answer your ticket requests.