A live chat is a real-time way of communication between a website hosting company's support team and its clients. It is a very efficient method to get some info about the web hosting services or have some problem resolved because you are talking with a live agent. The benefits of using a live chat service instead of calling or opening a support ticket are the reduced possibility of errors when you exchange information like usernames or domain names, the more rapid response time as the communication is real-time plus the fact that you do not have to stay on the chat all the time - you can do another thing while the representative investigates the issue in question. What's more, you are able to join a live chat room from any computer which is connected to the web, avoiding the telephone rates that you'll need to pay in case you're calling to a different country.
Live Chat Support in Cloud Web Hosting
As we acknowledge the fact that a great number of problems can be resolved if you talk to a live person, we supply a live chat service for all our potential and existing customers. The chat is online every day and our support representatives will assist you with a wide range of questions and troubles. If you are not our client yet, you'll be able to find out more about our cloud web hosting packages and the web hosting environment in general so as to be certain that your web sites will run properly on our servers. If you already have an account and you have some questions or you experience any issues with any of our solutions, you can join us on the live chat and we will supply you with the needed info or assist you to troubleshoot the problem. You'll need to open a trouble ticket for specific problems that need more time or the expertise of a sysadmin, but for a variety of common problems you'll receive help right away.
Live Chat Support in Semi-dedicated Hosting
We have a live chat service that is available to all our future and active customers. In case you're thinking about a new hosting account, you can chat in real time to one of our agents and receive more information about our Linux semi-dedicated packages in order to pick the right plan for your sites. In the event that you already own an account with us, we'll assist you in a very timely manner with general, billing and first-level technicalmatters. Although in certain cases you'll need to open a ticket because there're things that can't be resolved on the live chat, we will be able to help you with lots of basic tasks, such as installing an e-mail account in an e-mail client or forwarding one domain name to another one. This way, you'll receive quick assistance and you'll save plenty of time.