If you’ve ever got any questions in regards to the hosting service or you face a problem with your sites, you’ll need to touch base with the respective hosting provider’s customer support team. It may not make any difference how soon they’ll respond when you have a generic inquiry, but an issue like a bungled web application update, for example, may lead to your website becoming broken or unavailable online. And the longer you have to wait for the support team to help you out, the longer the website will be down. In case you offer services or goods online, any outage will affect your website disruptively and you may lose existing or potential clients. Lots of hosting providers, primarily resellers, respond to trouble tickets and emails within 24 hours, but in the e-world that’s way too long, since visitors will scarcely ever return to a website that isn’t functioning properly over a prolonged period of time.
One-Hour Response Guarantee in Cloud Web Hosting
If you are using any of our Linux cloud web hosting packages and you’ve got an inquiry or encounter some problem, you can contact us 24/7/365 by opening a trouble ticket or by sending an e-mail and we guarantee that you’ll have a reply in no more than one hour. In case the issue can be resolved, we’ll do it before we respond to you, whilst if there is something that you need to do on your end, we’ll provide you with all the needed info – what possible solutions to try out, what settings to check, and so on. Typically, you will receive a reply within half an hour max, which means that waiting around for hours on end or even for more than one day to receive assistance is something inconceivable. Our 60-minute reply guarantee applies to any question that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we realize just how important it is to get timely help, we promise that you won’t ever need to wait for more than an hour to obtain a response to any ticket that you open through your semi-dedicated server Control Panel. The fact is, you’ll seldom need to wait for more than twenty-thirty minutes and this applies to any enquiry regardless of its nature – general, billing or technical. What’s more, our client and tech support staff is available to you day and night, which implies that even in case you send a ticket during legal holidays, you’ll always receive a fast reply, which will contain the answer to an enquiry, the solution to a predicament or the details needed to solve an issue yourself – if there’s something that you need to do on your end. If you use our services, you will never need to spend a whole day waiting for a reply like you would with many other web hosting companies.