Despite the fact that this is not the keyaspect in order to identify a dependable cloud web hosting company from a bad one and a reseller from a real supplier, being able to call and communicate with a live person is a sign that you are not dealing with a one-person company and that you'll be able to reach someone whenever you're looking for assistance. The telephone support for web hosting services may range from standard to expert, therefore the issues which can be resolved with a phone call differ based on the supplier. Generally, these matters are simpler and feature billing or first level technical issues because more complex matters usually need a support ticket where both you and the system administrators can track what is going on with a specific issue. Still, having the option to phone call your supplier will save you lots of time and efforts for the multitude of small issues that will eventually appear at the time you manage your hosting account.
Phone Support in Cloud Web Hosting
All our cloud web hosting plans offer phone support 14 hrs per day even on public holidays, so if you do not have an account yet, you will be able to call us and learn more about our solutions or if we'll meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so that you'll be able to contact the telephone number which is closer to you. If you're a current customer, we will help you promptly with all of the general and billing issues as well as with numerous technical matters so as to save you time and efforts - we are aware of the fact that sometimes it's quicker to talk with a live person and get things done right away. Of course, some issues cannot be taken care of over the phone, so if this is the case you can employ our ticketing system.
Phone Support in Semi-dedicated Hosting
When you need more details regarding the Linux semi-dedicated packages that we provide, you'll be able to call some of the three support lines we have around the world - in the United States of America, the United Kingdom and Australia. By doing this, you're able to check ahead of time if our services will be appropriate for your web sites. In case you're already our customer and you've got a semi-dedicated account, you're able to contact us over the phone for 14 hours a day about any kind of billing or general queries. For strictly technical matters you'll need to employ our ticketing system in order to communicate with our tech support because sometroubles just need more time to be resolved, still we will assist you over the phone with quite a lot of minor technical issues as well, saving you time and efforts.