Support Channels

  • 1 hour ticket response time
  • A 60–Minute Support Ticket Response Guarantee

  • Every single assistance request you submit to us will be responded to within maximum 60 min. If for any reason whatsoever your trouble ticket or email calls for further assistance from an admin, we will without delay forward it and leave a comment to notify you that your matter is being worked on. If you take advantage of our Admin Services package, any of the server administration tasks included there will be executed at a time of your preference.

  • Top quality support service
  • An Outstanding Client Support Service

  • If you need any assistance with our Online Control Panel or with any of the apps that we have preinstalled on the server on your behalf, do touch base with the tech support team at any moment via the ticketing system. Besides, if you need assistance administering your dedicated hosting server, you can order our Admin Services package, which includes OS updates every week, installation and troubleshooting services, server monitoring and rebooting services, data backup hard drive storage space, etcetera.

  • Intuitive help center
  • An Intuitive Help Area

  • We have provided our Online Control Panel with a detailed knowledgebase, which offers exhaustive explanations of all its features and functionalities. What’s more, we have filmed detailed video tutorials that will further instruct you how to perform a specific action or resolve a commonly experienced problem. The how–to articles and the tutorial video clips are easily reachable from each Online Control Panel section via the Videos and Help buttons in the upper right corner.