1 hour ticket response
Quick support is our most important responsibility and this is why we’ve got a team of well–trained customer service technicians who are eager to offer a fast reply to any question that you could have. Simply submit your trouble ticket from your Online Control Panel and we’ll reply within one hour in the worst case scenario. In fact, we work hard and aim for a 20–minute customer support ticket response time.
An Excellent Tech Support Service
Our techs possess immense experience in the Linux cloud web hosting packages world and are knowledgeable enough to offer a prompt solution to your problem. If, however, the matter at hand is not within the competence of a customer support engineer, the customer support ticket will be forwarded to a programmer or sysadmin for further assistance.
A User–Friendly Help Center
To help you find a quick suggestion on how to use a given service, we have integrated a very intuitive Help section in the Online Control Panel. You can search through an enormous collection of web hosting account management articles and website administration articles, consult the F.A.Q. library or check our educational video tutorials.